Property
Management
Our Remote Call Center Team can help in managing day-to-day operations of property Maintenance that include, Greeting the public and handling their inquiries/guest cards, preparing leases and onboarding new tenants, rent collections, vendor management by assigning tasks to them, getting estimates, and getting them approved with owners, preparing vendor bills, Preparing notices and eviction, etc
Systems Knowledge
CRM: Buildium, Appfolio, Rent Manager
Project Management: Basecamp, Trello, Google spreadsheets, etc.
Voice: Open phone, Grasshopper, One talk, RingCentral.
Ticketing System: Freshdesk, Zohodesk, Zendesk
Rental Site: Zillow and similar sites etc
150 Hours a Month
$150 One-Time Setup Fee Cost
$1000
1 \ Open House Showings
Our team of associates is very much experienced in scheduling Open Houses for the properties and will be covering all the aspects of this task including following up with the prospects after the showing. They have prior experience in scheduling showings in three different ways.
- Individual Showings – We schedule one prospect at one time.
- Batch Showings – We schedule multiple prospects at one time.
- Self-Guided Tours – We schedule a prospect, and provide them with the Lockbox Code(Provided by you) that will be placed outside of the property with the Keys Inside. They will go there, get the keys and take a look around. After that, they will put the keys back in the Lockbox.
2 \ Preparing Leases Agreement
3 \ Vendor and Contractor Management
4 \ Rent Rolls / Collections
As our different teams have been handling Collection tasks for different Property Management companies, they have a very good understanding of how to set up a payment plan for the resident according to their Remaining Balance. We have been handling the following aspects of this task.
- Monitor accounts to identify outstanding debts
- Understand the historical data for each of the tenant's ledger
- Find and contact tenants to ask about their overdue balance
- Take actions to encourage timely payments
- Update account status, records, and note collection efforts
- Report on collection activity and accounts receivable status each day
5 \ Rent Rolls / Collections
In regards to this segment, our team has knowledge of drafting owner and vendor bills by adding a certain % of management fee/Company Markup advised from your side. We mark the work order completed if the vendor has submitted the receipt of the material bought, before and after photos of the job completion.
We also have experience in verifying/adding/uploading utility bills and can also help in making payments online as per your assigned payment platform if needed etc.
6 \ Rent Rolls / Collections
If we are handling a Main Line/Reception Line for a company, we understand that the determination of the call is very important to route to the relevant department.
- Answer and monitor incoming phone calls
- Direct callers to the appropriate person and office departments
- Provide basic and accurate information over the call
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